Giftstaq Terms and Conditions

Terms and Conditions

Last updated: 10/17/2026

1. About these terms

Thank you for choosing Giftstaq. These terms explain the rules for using giftstaq.com and for buying from us. Please read them before you place an order. By using our website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

2. Who we are

giftstaq.com is run by [Legal company name], a company based in Sharjah, United Arab Emirates. In these terms, "we", "us" and "Giftstaq" mean this company. "You" means the person or business using our website or placing an order.

Address: 17 Street, Industrial Area 13, Sharjah, UAE

Email: sales@giftstaq.com

Phone: +971 50 264 2503

3. Using our website

You agree to use our website only for lawful purposes. You must not:

• Send us anything that is unlawful, threatening, abusive, offensive or harmful
• Try to break into our website, systems or other users' accounts
• Copy or misuse our content, photos or designs
• Give us false or misleading information

We may refuse an order or block access to the website if these rules are broken.

You must be at least 18 years old to place an order. If you are ordering for a business, you confirm that you are allowed to do so on its behalf.

4. Your account

If you create an account, please keep your password safe and private. You are responsible for everything that happens under your account. If you think someone else is using it, tell us straight away.

5. Products and prices

• All prices are shown in UAE Dirhams (AED) [confirm whether prices include or exclude 5% VAT].
• We do our best to show products, photos and descriptions correctly. Sometimes a mistake can happen. If we find an error in a price or product detail, we will tell you and you can choose to continue or cancel before we process your order.
• Prices and offers can change at any time. The price you pay is the price shown when you place your order.
• Discounts and offers, such as selected brand discounts or free delivery above a set amount, follow the conditions shown with the offer.

6. Placing an order

When you place an order, you are making an offer to buy. Your order is accepted when we confirm it by email or message, or when we start working on it. We may decline an order, for example if an item is out of stock, if there is a pricing error, or if we cannot make or deliver what you asked for. If we decline, we will tell you and refund anything you have paid.

For bulk, corporate or custom orders, we may send you a quotation first. A quotation is valid for [number] days, and the order is confirmed once you approve it and complete payment or the agreed deposit.

7. Payments

You can pay by credit or debit card, or with Tabby or Tamara or bank transfer.

• Card payments are handled by our secure payment partners. 
• If you choose Tabby or Tamara, your payment plan is between you and that provider. Their own terms and eligibility checks apply, and we are not responsible for their decisions or fees.
• Please keep a copy of your order confirmation and payment record.
• We do not trade with, or deliver to, countries or people under international sanctions.

8. Custom and branded orders

Most of our products can be branded with your logo or design. For these orders:

• Proof: We will usually send you a design preview before we start. Please check it carefully, including spelling, logo, colours and placement. Once you approve it, we will go ahead.
• Approval: After you approve, we cannot take responsibility for mistakes that were in the approved design.
• Small differences: Printed, engraved or embroidered products can have small differences in colour, size or position compared with the preview. This is normal and is not a fault.
• Production time: Custom items are made just for you. Production time depends on the product and quantity, and we will share an estimate when we confirm your order.
• Quantity: Final quantities may vary slightly in large production runs. 

9. Your artwork and logos

When you send us a logo, image, text or any other artwork, you confirm that you own it or have permission to use it. You also confirm that it does not break anyone's copyright, trademark or other rights, and that it is not offensive, misleading or unlawful.

You are responsible for any claim that arises from the artwork you give us. You agree to cover Giftstaq for any loss, cost or claim that results from your use of artwork you do not have the right to use. We may refuse to produce any design we believe could break the law or harm others.

Your artwork stays yours. You allow us to use it only to prepare, produce and deliver your order 

Stock images and designs we provide remain ours or our partners' property. Designs made from them are not exclusive to you unless we agree in writing.

10. Colour and product accuracy

We try to show colours and products as closely as we can. However, screens are different, so colours may look slightly different in real life. Product photos are for reference. Where a brand changes a product design or colour, we may supply a similar item of equal or better quality and will tell you first.

11. Delivery

• We deliver across the UAE and ship worldwide. Delivery cost and time depend on your location and order size. 
• Delivery times are estimates, not guarantees. Delays can happen because of couriers, customs, weather or other things outside our control. We will keep you updated if we know about a delay.
• Please check your order when it arrives. If a box is damaged or something is missing, tell us within [number] days with photos.
• For international orders, you may need to pay customs duties or taxes in your country.

12. Cancellations, returns and refunds

• Standard products (not branded): You can ask to cancel or return within [number] days of delivery if the item is unused and in its original packaging. [Confirm who pays return delivery.]
• Custom and branded products: Because these are made specially for you, we cannot cancel or accept returns once you have approved the design and production has started.
• Faulty, damaged or wrong items: If we send something that is faulty, damaged or not what you ordered, we will replace it or refund you. Please contact us within [number] days with your order number and photos.
• Refunds: Approved refunds are returned to your original payment method within [number] working days. For Tabby or Tamara, the refund follows their process.

Please also see our Shipping and Returns policy [link when published]. Nothing in these terms takes away your rights under UAE consumer protection law.

13. Our responsibility

We work hard to give you a good service, but we cannot promise that the website will always be error-free or available at all times.

To the extent the law allows:

• We are not responsible for losses that were not reasonably foreseeable, such as loss of profit, business or reputation.
• Our total responsibility for any order is limited to the amount you paid for that order.
• We are not responsible for delays or problems caused by events outside our control.

Nothing in these terms limits any responsibility that cannot be limited under UAE law.

14. Our content

The Giftstaq name, logo, website design, text, photos and other content belong to us or our partners. You may not copy, sell or reuse them without our written permission. Brand names and logos shown on our website belong to their respective owners.

15. Privacy

We take your privacy seriously. Please read our Privacy Policy [link] to see how we collect and use your information.

16. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page with the "Last updated" date at the top. Orders you have already placed will follow the terms that applied when you placed them. If you keep using our website after a change, it means you accept the updated terms.

17. Governing law

These terms follow the laws of the United Arab Emirates. Any dispute will be handled by the competent courts of [Sharjah / UAE]. We would always like to sort out any problem with you first, so please contact us before taking any other step.

18. Contact us

Questions about these terms? Get in touch:

Giftstaq

17 Street, Industrial Area 13, Sharjah, UAE

Email: sales@giftstaq.com

Phone: +971 50 264 2503

Things to confirm before publishing

• Legal name: Add your registered company name exactly as on the trade licence. Use the same name in the footer, Privacy Policy and invoices.
• VAT: Say whether prices include 5% VAT.
• Quotation validity and deposits: Add how long quotes last and whether bulk orders need a deposit.
• Production and delivery times: Add your usual timelines for custom and stock items.
• Cancellations and returns: Fill in the number of days and who pays return delivery. This must match your Shipping and Returns policy.
• Payments: Confirm card, Tabby and Tamara, and add bank transfer if you accept it for bulk orders.
• Quantity variation: Keep or remove the line about small quantity changes in large production runs.
• Portfolio use: Decide if you want the right to show customers' branded work in your portfolio.
• Court: Choose Sharjah or UAE courts.
• Legal review: Ask a UAE lawyer to check the final version.